Bilingual Customer Service Specialist – Multi-Location

The Sherwin-Williams Company; Homer Glen (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist in Illinois. You will assist wholesale and retail customers, determine their needs, and recommend the right Sherwin-Williams products.

You will resolve customer concerns, help achieve store sales goals, and stay up-to-date with product features while maintaining high visual standards across the store. Benefits include comprehensive health coverage and time away from work.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Assist customers to determine their needs and recommend appropriate Sherwin-Williams products.
• Answer questions about Sherwin-Williams products and services.
• Promptly resolve customer concerns and ensure maximum client satisfaction.
• Stay up-to-date with product features and maintain high quality and visual standards of the store.
• Contribute to achieving the store's sales goals.

Skills

Customer service

Spanish language

English language

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist in Illinois. You will assist wholesale and retail customers, determine their needs, and recommend the right Sherwin-Williams products.

You will resolve customer concerns, help achieve store sales goals, and stay up-to-date with product features while maintaining high visual standards across the store. Benefits include comprehensive health coverage and time away from work.