Bilingual Insurance Support Specialist

florida one insurance; Sarasota (FL); On-site; USD 43,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance

Paid Time Off

Insurance licensing support

Growth opportunities

Job summary

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to be onsite in Sarasota, FL. You will assist customers with inquiries, updates, and claims, using English and Spanish to guide clients through their coverage.

The role emphasizes empathy, clear communication, and teamwork with our agent staff. A competitive salary and comprehensive benefits are included to support your growth and service excellence.

Qualifications

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Empathy, professionalism and customer service.
• Problem-solving and attention to detail.
• Adaptability in a fast-paced environment.
• Collaborative, team-oriented mindset.

Responsibilities

• Responding to customer inquiries via phone, email, and in person.
• Assisting with policy updates, claims, and general insurance questions.
• Providing clear, empathetic support in both English and Spanish.
• Collaborating closely with our agent team to ensure a seamless customer experience.
• Maintaining accurate records and documentation.

Skills

Bilingual (English/Spanish)

Communication skills

Empathy

Problem-solving

Team spirit

Job description

Florida One Insurance is seeking a Full-Time Bilingual Customer Service Representative to be onsite in Sarasota, FL. You will assist customers with inquiries, updates, and claims, using English and Spanish to guide clients through their coverage.

The role emphasizes empathy, clear communication, and teamwork with our agent staff. A competitive salary and comprehensive benefits are included to support your growth and service excellence.