Bilingual Customer Service Specialist (English/Spanish)

logzoneinc; Pueblo (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

LOGZONE is seeking a bilingual Customer Service Representative for a government contract in Pueblo, Colorado. The role delivers professional customer support via telephone, email, and mail to the bilingual community, with data entry, mail processing, and issue resolution.

Requirements include 1 year of customer service experience, a high school diploma, fluency in English and Spanish, and strong Microsoft Office and Excel skills.

Qualifications

• Minimum 1 year customer service/call center experience.
• High School Diploma or equivalent.
• Fluency in English and Spanish (spoken and written).
• Excellent communication and Microsoft Office skills (especially Excel).
• Strong attention to detail and ability to multitask.

Responsibilities

• Deliver professional customer support via telephone, email, and mail to the bilingual community.
• Answer inbound/outbound calls, clarify needs, research issues, and resolve complaints.
• Perform data entry, mail processing, reporting, and database updates.
• Troubleshoot issues and elevate complex matters as needed.
• Maintain thorough knowledge of products, services, and policies.
• Import order files and update website as directed by supervisors.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

Excel

Microsoft Office

Job description

LOGZONE is seeking a bilingual Customer Service Representative for a government contract in Pueblo, Colorado. The role delivers professional customer support via telephone, email, and mail to the bilingual community, with data entry, mail processing, and issue resolution.

Requirements include 1 year of customer service experience, a high school diploma, fluency in English and Spanish, and strong Microsoft Office and Excel skills.