Bilingual Customer & Order Support Pro (EN/ES)

HeiTech Services, Inc.; Pueblo (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

HeiTech Services in Pueblo, CO, is seeking a Bilingual Customer Service and Order Support Specialist to assist English- and Spanish-speaking customers in a fast-paced distribution setting. You will handle calls and emails, research orders, and update customer data while coordinating with warehouse teams to ensure timely order fulfillment.

The role requires at least 1 year in customer service, fluency in English and Spanish, and strong communication and data-entry skills.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service or call‑center experience.
• Fluency in English and Spanish, spoken and written.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, particularly Excel, Outlook, and Word.
• Ability to stand, bend, and lift materials weighing up to 50 pounds when required and to work safely within a warehouse or distribution environment.
• Ability to work onsite in Pueblo, Colorado, five days per week during the established operating schedule.

Responsibilities

• Provide professional customer support in English and Spanish through telephone, email, mail, and other approved communication channels.
• Manage inbound and outbound customer communications, clarify customer needs, research account or order issues, and provide accurate resolutions.
• Address customer concerns and complaints promptly, escalating complex or unresolved matters to the appropriate supervisor.
• Perform accurate data entry, mail processing, database updates, and routine administrative support.
• Maintain complete and accurate customer, account, order, and service records.
• Prepare and support recurring reports related to customer activity, orders, inquiries, and service performance.
• Develop and maintain a thorough working knowledge of applicable products, services, policies, procedures, and customer-support requirements.
• Import order files and complete authorized website or system updates as directed.
• Coordinate with warehouse, fulfillment, inventory, and administrative personnel to research issues and support timely order completion.
• Protect customer and organizational information and follow all applicable security, privacy, and information‑handling procedures.
• Perform other related customer service and operational support duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Data entry

MS Office (Excel, Outlook, Word)

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Outlook

Word

Job description

HeiTech Services in Pueblo, CO, is seeking a Bilingual Customer Service and Order Support Specialist to assist English- and Spanish-speaking customers in a fast-paced distribution setting. You will handle calls and emails, research orders, and update customer data while coordinating with warehouse teams to ensure timely order fulfillment.

The role requires at least 1 year in customer service, fluency in English and Spanish, and strong communication and data-entry skills.