Customer Service Representative (Bilingual Spanish/English)

BCL Global Services LLC; Northern (KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

BCL Global Services LLC is seeking a Full-Time Customer Service Representative to support the bilingual community in Pueblo, CO. You will handle calls, emails, and mail, resolve issues, and maintain product knowledge.

Qualified candidates have 1+ year of CS experience, a high school diploma, and fluency in English and Spanish. Proficiency in Excel and MS Office is required. This on-site role offers daily office duties in a dynamic environment.

Qualifications

• Minimum 1 year customer service/call center experience.
• High School Diploma or equivalent.
• Fluency in English and Spanish (spoken and written).
• Excellent communication and Microsoft Office skills (especially Excel).
• Strong attention to detail and ability to multitask.

Responsibilities

• Deliver professional customer support via telephone, email, and mail to the bilingual community.
• Answer inbound/outbound calls, clarify needs, research issues, and resolve complaints.
• Perform data entry, mail processing, reporting, and database updates.
• Troubleshoot issues and escalate complex matters as needed.
• Maintain thorough knowledge of products, services, and policies.
• Import order files and update website as directed by supervisors.

Skills

Bilingual English/Spanish

Excellent communication

Microsoft Excel

Education

High School Diploma

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Pueblo, CO, US

Responsibilities:

• Deliver professional customer support via telephone, email, and mail to the bilingual community.
• Answer inbound/outbound calls, clarify needs, research issues, and resolve complaints.
• Perform data entry, mail processing, reporting, and database updates.
• Troubleshoot issues and “escalate” complex matters as needed.
• Maintain thorough knowledge of products, services, and policies.
• Import order files and update website as directed by supervisors.

Requirements:

• Minimum 1 year customer service/call center experience.
• High School Diploma or equivalent.
• Fluency in English and Spanish (spoken and written).
• Excellent communication and Microsoft Office skills (especially Excel).
• Strong attention to detail and ability to multitask.