Bilingual Customer Specialist (EN/ES) - Govt Contract

LOGZONE, Inc.; Pueblo (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

LOGZONE, Inc. in Pueblo, Colorado, is seeking a Bilingual Customer Service Representative to support a U.S. Government contract.

You will interact with English- and Spanish-speaking customers via phone, email, and mail, delivering professional assistance and issue resolution. Responsibilities include handling inquiries, researching issues, data entry, and maintaining knowledge of products and policies. The role requires strong communication, attention to detail, and proficiency with Microsoft

Qualifications

• Minimum 1 year of customer service or call center experience.
• High School Diploma or equivalent.
• Fluency in English and Spanish (spoken and written).

Responsibilities

• Deliver professional customer support via telephone, email, and mail to the bilingual community.
• Answer inbound/outbound calls, clarify needs, research issues, and resolve complaints.
• Perform data entry, mail processing, reporting, and database updates.
• Troubleshoot issues and elevate complex matters as needed.
• Maintain thorough knowledge of products, services, and policies.
• Import order files and update website as directed by supervisors.

Skills

Customer service

Bilingual English/Spanish

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

LOGZONE, Inc. in Pueblo, Colorado, is seeking a Bilingual Customer Service Representative to support a U.S. Government contract.

You will interact with English- and Spanish-speaking customers via phone, email, and mail, delivering professional assistance and issue resolution. Responsibilities include handling inquiries, researching issues, data entry, and maintaining knowledge of products and policies. The role requires strong communication, attention to detail, and proficiency with Microsoft