Customer Service Representative (BILINGUAL)

LOGZONE, Inc.; Pueblo (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

LOGZONE, Inc. in Pueblo, Colorado, is seeking a Bilingual Customer Service Representative to support a U.S. Government contract.

You will interact with English- and Spanish-speaking customers via phone, email, and mail, delivering professional assistance and issue resolution. Responsibilities include handling inquiries, researching issues, data entry, and maintaining knowledge of products and policies. The role requires strong communication, attention to detail, and proficiency with Microsoft

Qualifications

• Minimum 1 year of customer service or call center experience.
• High School Diploma or equivalent.
• Fluency in English and Spanish (spoken and written).

Responsibilities

• Deliver professional customer support via telephone, email, and mail to the bilingual community.
• Answer inbound/outbound calls, clarify needs, research issues, and resolve complaints.
• Perform data entry, mail processing, reporting, and database updates.
• Troubleshoot issues and elevate complex matters as needed.
• Maintain thorough knowledge of products, services, and policies.
• Import order files and update website as directed by supervisors.

Skills

Customer service

Bilingual English/Spanish

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

LOGZONE is a premier Veterans Administration-Certified Service-Disabled Veteran-Owned (SDVOSB) firm. Since 2007, LOGZONE has provided services in Logistics and Material Management, Facilities Operations and Maintenance, Integrated Logistics Support and Planning, and Medical Support. We strive to provide quality support services throughout the project life cycle. Our ability to remain a responsive resource to our customers and partner companies has allowed us to earn their trust and build positive relationships through performance. We are looking for qualified candidates with the same vision to succeed!

LOGZONE is seeking a BILINGUAL Customer Service Representative for a government contract in Pueblo, Colorado. The contract will operate out of the Pueblo Distribution Center of the U.S. Government Publishing Office.

Responsibilities

• Deliver professional customer support via telephone, email, and mail to the bilingual community.
• Answer inbound/outbound calls, clarify needs, research issues, and resolve complaints.
• Perform data entry, mail processing, reporting, and database updates.
• Troubleshoot issues and elevate complex matters as needed.
• Maintain thorough knowledge of products, services, and policies.
• Import order files and update website as directed by supervisors.

Requirements

• Minimum 1 year customer service/call center experience.
• High School Diploma or equivalent.
• Fluency in English and Spanish (spoken and written).
• Excellent communication and Microsoft Office skills (especially Excel).
• Strong attention to detail and ability to multitask.

LOGZONE is an equal opportunity employer. We encourage diversity in our workforce. LOGZONE provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other factor protected by law. Minorities, women, and disabled and protected veterans are urged to apply. LOGZONE is a VEVRAA Federal Contractor.