Bilingual Customer Support & Orders Specialist - Pueblo

HeiTech Services, LLC; Pueblo (CO); On-site; USD 34,000 - 48,000; Full time

Job summary

HeiTech Services, LLC is seeking a Bilingual Customer Service and Order Support Specialist to assist English- and Spanish-speaking customers in a high-volume distribution and order-fulfillment setting. You will answer calls and emails, research orders, resolve complaints, and help update customer data in the systems.

Responsibilities include coordinating with warehouse staff, preparing reports, and ensuring accurate order processing.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service or call-center experience.
• Fluency in English and Spanish, spoken and written.

Responsibilities

• Provide professional customer support in English and Spanish through telephone, email, mail, and other approved channels.
• Manage inbound and outbound customer communications and research account or order issues.
• Address concerns promptly and escalate unresolved matters to supervision.

Skills

Bilingual (EN/ES)

Customer service

Office productivity

Communication

Problem solving

Education

High school diploma

Tools

Excel

Outlook

Word

Job description

HeiTech Services, LLC is seeking a Bilingual Customer Service and Order Support Specialist to assist English- and Spanish-speaking customers in a high-volume distribution and order-fulfillment setting. You will answer calls and emails, research orders, resolve complaints, and help update customer data in the systems.

Responsibilities include coordinating with warehouse staff, preparing reports, and ensuring accurate order processing.