Bilingual Customer Service Specialist - English/Spanish

Uline; Allentown (Lehigh County); Sur place; USD 36 000 - 41 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with 6% employer match

Bonuses

Paid holidays

Tuition assistance

Résumé du poste

Uline, a family-owned leader in shipping and packaging materials, seeks a bilingual Customer Service Representative to deliver legendary service and build lasting customer relationships in Allentown, PA. You will handle orders, provide solutions, and use world-class tools to support customers across phone, email, and chat.

We offer exceptional training, growth opportunities, and a benefits package including health insurance, 401(k) with employer match, and tuition assistance.

Qualifications

• Bilingual English/Spanish required.
• Strong problem-solving and communication skills.
• Prior customer service experience is a plus and willingness to learn.

Responsabilités

• Process customer orders, provide product recommendations, and handle inquiries using Uline technology.
• Be a product and solutions expert to answer questions about products, pricing, and shipping.
• Build business relationships with customers via phone, email, and chat.
• Understand customer needs and recommend Uline's best solutions.
• Assist customers in navigating Uline's website and online ordering.

Connaissances

Bilingual EN/ES

Problem solving

Communication skills

Customer service experience

Formation

High school diploma or equivalent

Bachelor's degree preferred

Description du poste

Uline, a family-owned leader in shipping and packaging materials, seeks a bilingual Customer Service Representative to deliver legendary service and build lasting customer relationships in Allentown, PA. You will handle orders, provide solutions, and use world-class tools to support customers across phone, email, and chat.

We offer exceptional training, growth opportunities, and a benefits package including health insurance, 401(k) with employer match, and tuition assistance.