Customer Service Representative - Bilingual

Ninesmw; Pennsylvania; On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Paid holidays

Tuition Assistance

Job summary

Uline, a family-owned leader in shipping, packaging and industrial supplies, is hiring a bilingual Customer Service Representative for our Allentown, PA location. You will handle orders, answer questions, and guide customers through ordering on our site.

Excellent training and tools support a fast, friendly service approach. Requirements include a high school diploma; a bachelor’s degree is preferred, and fluency in English and Spanish.

Qualifications

• Fluent in English and Spanish with written and verbal skills.
• High school diploma required; bachelor's degree preferred.
• Strong problem-solving, listening and communication abilities.

Responsibilities

• Process customer orders, provide product recommendations and handle account inquiries using world-class systems.
• Be a product and solutions expert and respond to product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Customer Service Representative - Bilingual

Pay from $26 to $30 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Calls Top Large Employer of 2026! Fast, friendly and customer focused.

As a Uline Bilingual Customer Service Representative, you’ll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Why Customer Service at Uline?

Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support. Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company. Make a Difference: Deliver legendary service by identifying effective solutions that support our customers' business needs.

Position Responsibilities

Process customer orders, make product recommendations and handle account inquiries using world-class technology. Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. Build business relationships with customers over phone, email and chat. Understand customer needs and recommend Uline's best solutions. Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent.
• Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and three miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

All positions are on-site.

EEO/AA Employer/Vet/Disabled #LI-GF1 #LI-PA001 (#IN-PACS) #ZR-PACS

Our employees make the difference and we are committed to offering exceptional benefits and perks!

Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline's dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled Drug-Free Workplace