Customer Service Representative - Bilingual

Uline; Easton (Northampton County); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Paid holidays

Tuition Assistance Program

Bonus programs

Job summary

Uline, a family-owned leading distributor, is hiring a Bilingual Customer Service Representative in Allentown, PA. You will build customer relationships, answer product, pricing, and shipping questions, and provide solutions with confidence.

We offer extensive on-the-job training, a stable company, and strong growth potential. This on-site role emphasizes fast, friendly, and customer-focused service with comprehensive benefits and multiple bonus programs.

Qualifications

• High school diploma or equivalent is required; bachelor's degree preferred.
• Bilingual fluency in English and Spanish is required.
• Strong problem-solving, listening, and communication skills.
• Willingness to learn and be trained in customer service.

Responsibilities

• Process customer orders and inquiries via phone, email, and chat.
• Provide product recommendations and pricing information.
• Build and maintain relationships with customers to deliver legendary service.
• Understand customer needs and suggest Uline's best solutions.
• Assist customers with navigating Uline's website and online ordering.

Skills

Bilingual (English/Spanish)

Customer service

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Pay from $26 to $30 per hour with significant growth and earning potential! Morning Call’s Top Large Employer of 2026! Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you’ll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success. Pennsylvania Branch 700 Uline Way, Allentown, PA 18106

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and three miles of beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://www.uline.jobs/#working-here_blankUline.jobs to learn more!