Customer Service Representative - Bilingual

Uline; Allentown (Lehigh County); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline, a family-owned leader in shipping and packaging materials, is hiring a Bilingual Customer Service Representative in Allentown, PA. This on-site role emphasizes growth through strong training and a supportive team.

You will process orders, recommend products, and handle inquiries via phone, email and chat. Fluency in English and Spanish is required, with excellent problem-solving and communication skills to deliver legendary service.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training provided.
• Bilingual (English / Spanish) – fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Communication skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Customer Service Representative - Bilingual

Pay from $26 to $30 per hour with significant growth and earning potential!

Pennsylvania Branch

700 Uline Way, Allentown, PA 18106

Morning Call's Top Large Employer of 2026!

Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Why Customer Service at Uline?

Best-in-Class Training: Handle real customer interactions with confidence through hands‑on training and ongoing support.

Grow Your Career: Develop valuable problem‑solving and communication skills while advancing with a stable, growing company.

Make a Difference: Deliver legendary service by identifying effective solutions that support our customers' business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world‑class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem‑solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in‑class, clean, modern facilities.
• First‑class fitness center and three miles of beautifully maintained walking trails.

About Uline

Uline, a family‑owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug‑free workplace . All new hires must complete a pre‑employment hair follicle drug screening . All positions are on‑site.

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!