Bilingual Customer Service & Sales Support Specialist

Spectra Gutter Systems; Pompano Beach (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Growth opportunities

Integrity & safety culture

Career development

Industry leader in rainware

Job summary

Spectra Gutter Systems in Pompano Beach, FL seeks a bilingual Customer Service Specialist (English–Spanish) to be the primary contact for customers, handling inquiries, resolving issues, and supporting retention. You will assist with orders, product recommendations, and upsell opportunities while building lasting relationships with clients.

The role emphasizes clear communication, proactive problem solving, and collaboration with sales and operations to meet customer needs and drive account

Qualifications

• Fluency in Spanish required.
• High school diploma or GED required.
• 1–2 years of customer service, inside sales, account management, or related experience preferred.
• Basic computer proficiency including CRM and MS Office.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Sales-minded approach with the ability to identify growth opportunities and build strong customer relationships.

Responsibilities

• Serve as primary point of contact for customer inquiries by phone, email, and other channels.
• Communicate with customers in English and Spanish.
• Provide accurate, timely solutions and exceptional customer service.
• Troubleshoot and resolve customer concerns and service issues.
• Document customer interactions and resolutions in company systems.
• Assist with order processing, product selection, pricing, and service-related requests.
• Develop strong knowledge of products, services, and processes.
• Identify upselling, cross-selling, and new business opportunities.
• Build and maintain strong customer relationships to support retention and account growth.
• Collaborate with sales, operations and other departments to meet customer needs and achieve business goals.

Skills

Fluency in Spanish

Communication skills

Customer service

Education

High school diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Spectra Gutter Systems in Pompano Beach, FL seeks a bilingual Customer Service Specialist (English–Spanish) to be the primary contact for customers, handling inquiries, resolving issues, and supporting retention. You will assist with orders, product recommendations, and upsell opportunities while building lasting relationships with clients.

The role emphasizes clear communication, proactive problem solving, and collaboration with sales and operations to meet customer needs and drive account