Bilingual Customer Experience Specialist

SGW Synthetic Greens Warehouse; West Palm Beach (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

Synthetic Grass Warehouse (SGW) in West Palm Beach, FL, seeks a bilingual Customer Service Representative who is fluent in English and Spanish to deliver professional support for product inquiries, orders, payments, and shipping. This role supports sales and accounting functions while maintaining a high level of customer satisfaction.

The ideal candidate is detail-oriented and organized, thrives in a fast-paced distribution environment, and has proficiency with Microsoft Office applications.

Qualifications

• High School Diploma or GED required.
• Bilingual in English and Spanish required.
• Strong interpersonal and customer service skills.
• Professional demeanor with a high level of reliability and attention to detail.
• Strong verbal and written communication skills.
• Strong organizational and time management skills.
• Basic to intermediate mathematical and analytical abilities.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to operate standard office equipment, including computers, printers, scanners, copiers, and multi-line phone systems.

Responsibilities

• Serve as front-office contact for in-person visitors, phone calls, and email inquiries.
• Respond to customer questions regarding product specifications, features, pricing, availability, and applications.
• Assist customers in selecting appropriate products based on their needs.
• Process sales orders, estimates, returns, and payments accurately and efficiently.
• Prepare correspondence, sales orders, estimates, bills of lading, shipping labels, and related documentation.
• Coordinate shipping and work closely with warehouse operations to ensure timely and accurate order fulfillment.
• Communicate product updates, changes, and discontinuations to customers.
• Resolve customer concerns and elevate complex issues as needed.
• Maintain accurate records and ensure data integrity within internal systems.
• Support sales and accounting teams as required.
• Follow all company policies, procedures, and safety standards.
• Contribute to a culture of safety by adhering to all site safety policies and procedures.

Skills

Customer service

Interpersonal skills

Attention to detail

Verbal and written communication

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Synthetic Grass Warehouse (SGW) in West Palm Beach, FL, seeks a bilingual Customer Service Representative who is fluent in English and Spanish to deliver professional support for product inquiries, orders, payments, and shipping. This role supports sales and accounting functions while maintaining a high level of customer satisfaction.

The ideal candidate is detail-oriented and organized, thrives in a fast-paced distribution environment, and has proficiency with Microsoft Office applications.