Bilingual Customer Service & Sales Support Specialist

US SPICE MILLS, INC; Glendale Heights (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

Paid Holidays

Job summary

US Spice Mills is seeking a Customer Service & Sales Support Associate to own accounts from inquiry through delivery, managing orders and coordinating logistics. The role also provides essential administrative support to the Director of Sales for annual volume reviews and customer visits.

This position requires 3–5+ years in customer service or sales support, bilingual English/Spanish, and proficiency with MS Office, ERP, and inventory systems.

Qualifications

• Minimum 3–5 years in customer service or sales support.
• Strong interpersonal and communication skills.
• Bilingual in English and Spanish required.
• Proficiency with MS Office and basic ERP tools.
• Ability to manage contracts, labeling, and documentation.

Responsibilities

• Own assigned accounts and respond to inquiries promptly.
• Enter orders accurately into ERP and maintain data integrity.
• Coordinate shipments and warehouse fulfillment.
• Prepare shipping documents and COA communications.
• Support Director of Sales with visits and reviews.
• Coordinate with production on inventory and availability.
• Resolve customer issues and escalate when needed.

Skills

Customer service

Bilingual (English/Spanish)

Order management

Education

High School Diploma

GED

Tools

MS Office

Google Docs

ERP software

Inventory management systems

Job description

US Spice Mills is seeking a Customer Service & Sales Support Associate to own accounts from inquiry through delivery, managing orders and coordinating logistics. The role also provides essential administrative support to the Director of Sales for annual volume reviews and customer visits.

This position requires 3–5+ years in customer service or sales support, bilingual English/Spanish, and proficiency with MS Office, ERP, and inventory systems.