Bilingual Client Service & Support Coordinator

Darling Ingredients Inc.; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Darling Ingredients Inc. is seeking a Customer Service Specialist to coordinate service requirements for our Restaurant Services customers across DAR PRO facilities. The role focuses on delivering first-class, personalized support by handling calls, tracking service requests, and maintaining client data.

The ideal candidate has 2+ years in customer service, strong communication, and proficiency with MS Access/Excel. Bilingual English/Spanish is a plus; travel is occasional.

Qualifications

• High school diploma or GED required.
• 2+ years of Customer Service experience with a service-oriented company.
• 1 weekend day shift and 4 weekday shifts rotation required.

Responsibilities

• Provide service support to Restaurant Services customers: handle calls on the centralized 855-DARPRO1 line, communicate services for stores/restaurants, research and resolve service requests, provide troubleshooting advice.
• Coordinate service and support with DAR PRO facilities: track, monitor and communicate service expectations, track equipment installations.
• Maintain in-house client databases: keep spreadsheets updated, enter client information into Host systems and call logs.
• Participate with Inside Sales Team efforts and After Hours Client Support (Additional Pay).
• Handle special projects as assigned; provide departmental assistance; perform other duties as needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Bilingual (English/Spanish)

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

MS Access

Excel

Job description

Darling Ingredients Inc. is seeking a Customer Service Specialist to coordinate service requirements for our Restaurant Services customers across DAR PRO facilities. The role focuses on delivering first-class, personalized support by handling calls, tracking service requests, and maintaining client data.

The ideal candidate has 2+ years in customer service, strong communication, and proficiency with MS Access/Excel. Bilingual English/Spanish is a plus; travel is occasional.