Customer Service Sales Representative

Spices USA Inc.; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Spices USA Inc. seeks a motivated Customer Service and Sales Team Member to thrive in a fast-paced office environment in the United States. You will respond to inquiries, nurture customer relationships, and spot sales opportunities while learning and growing within the role.

The position emphasizes strong communication, bilingual English/Spanish abilities, and basic CRM/SAP use. Training will be provided to ensure high-quality service and achievement of team targets.

Qualifications

• Minimum qualification is a high school diploma; higher education preferred.
• Experience in customer service or sales roles is desirable.
• Bilingual English and Spanish is required or strongly preferred.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat with accuracy.
• Build relationships with customer accounts through clear, proactive communication.
• Identify and pursue sales opportunities during interactions to meet targets.
• Provide product demonstrations and explain features to aid purchasing decisions.
• Handle complaints, propose solutions, and ensure timely resolution.
• Enter and process customer orders in SAP with accuracy.
• Maintain detailed records of interactions in the CRM system.
• Generate and qualify sales leads to support growth.
• Collaborate with other departments to improve service delivery.

Skills

Communication

Bilingual English/Spanish

Multitasking

CRM proficiency

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

SAP

CRM software

Microsoft Office

Job description

Are you interested in joining the International Business world and developing your customer service skills with more than just answering the phone or entering orders?
We are seeking a highly motivated Customer Service and Sales Team Member to join us and navigate the challenges of working in a fast-paced office environment. Individuals will need to communicate efficiently and follow up thoroughly with accuracy. Experience is not necessary. We will teach and mold you to succeed in the tough international business world; you bring the willingness and eagerness to learn and grow. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high-level detailed accuracy while preserving customer satisfaction.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelors degree preferred.
• Proven experience in customer service or sales roles, preferably in a related industry.
• Strong communication skills, both verbal and written, with the ability to engage customers effectively.
• Basic proficiency with CRM software and Microsoft Office applications.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Bilingual: English and Spanish

Preferred Qualifications:

• Experience in SAP.
• Background in B2B or B2C sales with a track record of meeting or exceeding sales targets.
• Training or certification in sales techniques or customer service excellence.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and resolving issues.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and pursue sales opportunities during customer interactions to achieve individual and team targets.
• Provide product demonstrations and explain features and benefits to support informed purchasing decisions.
• Handle customer complaints, propose appropriate solutions within set timeframes, and follow up to ensure resolution.
• Enter and process customer orders in SAP, ensuring accuracy and comprehension.
• Maintain detailed records of customer interactions, transactions, and feedback in the CRM system.
• Generate and qualify sales leads to support business growth.
• Collaborate with other departments to address customer needs and improve service delivery.
• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance
• $18HR - $20HR depending on experience

Spices USA is an equal opportunity employer, dedicated to fostering an inclusive and diverse workplace.