Bilingual Sales Support & Operations Specialist

Latino Factor; Miami (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Iberia Foods, founded in 1930, is a premier Caribbean and Hispanic food distributor in the United States, seeking a reliable Sales Support Specialist to assist the sales team and maintain strong client relationships. This role focuses on accurate order processing, reporting, and cross-functional coordination to drive sales growth.

The ideal candidate will have a Bachelor’s degree, 2+ years in sales support or customer service, and fluency in English and Spanish.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Minimum of 2 years of experience in a sales support, administrative, or customer service role, preferably within the food or consumer goods industry.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM software (e.g., Salesforce) is a plus.
• Excellent written and verbal communication skills in English and Spanish.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proven problem-solving skills and a customer-centric approach.
• Ability to work independently and as part of a team.

Responsibilities

• Process sales orders accurately and efficiently, ensuring timely delivery and proper documentation.
• Prepare and distribute sales reports, presentations, and other sales-related materials.
• Respond to customer inquiries and resolve issues related to orders, products, and services in a professional and timely manner.
• Maintain and update customer databases and sales records with precise information.
• Coordinate with internal departments (e.g., logistics, finance, marketing) to facilitate smooth sales operations.
• Assist in the preparation of sales forecasts, budgets, and sales strategies.
• Support the sales team with scheduling appointments, managing calendars, and organizing travel arrangements.
• Identify opportunities for process improvement within sales support functions.
• Handle administrative tasks such as filing, data entry, and correspondence.
• Perform other duties as assigned to support the overall sales objectives.

Skills

CRM software

Microsoft Office

Bilingual EN/ES

Organizational skills

Customer service

Education

Bachelor's degree

Tools

Salesforce

Job description

Iberia Foods, founded in 1930, is a premier Caribbean and Hispanic food distributor in the United States, seeking a reliable Sales Support Specialist to assist the sales team and maintain strong client relationships. This role focuses on accurate order processing, reporting, and cross-functional coordination to drive sales growth.

The ideal candidate will have a Bachelor’s degree, 2+ years in sales support or customer service, and fluency in English and Spanish.