Bilingual Customer Support & Accounts Manager

Express Employment International (US); Mokena (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Benefits

Commission

Raises at hire

Job summary

Express Employment International (US) in Mokena, IL seeks a bilingual Customer Service & Account Manager to maintain dealer and designer relationships, assist with product selections, and manage orders. You will handle payments, review accounts, and communicate with clients via phone and email.

Prior CS and account mgmt experience and a bilingual (English/Spanish) proficiency are required. The role emphasizes deadlines, accuracy, and excellent service; training and events are part of the job.

Qualifications

• Must be bilingual in English and Spanish.
• Experience in customer service and account management.
• Resume and interview required.

Responsibilities

• Maintain relationships with dealers, contractors and designers.
• Assist customers in selecting products and processing orders.
• Enter orders accurately and ensure customer satisfaction.
• Handle payments and review customers' accounts.
• Communicate clearly via phones and emails.
• Read kitchen and bathroom layouts to obtain cabinet codes.
• Attend training classes and networking events as needed.
• Bring back old customers and attract potential new ones.

Skills

Bilingual EN/ES

Customer Service

Account Management

Tools

CRM software

Job description

Express Employment International (US) in Mokena, IL seeks a bilingual Customer Service & Account Manager to maintain dealer and designer relationships, assist with product selections, and manage orders. You will handle payments, review accounts, and communicate with clients via phone and email.

Prior CS and account mgmt experience and a bilingual (English/Spanish) proficiency are required. The role emphasizes deadlines, accuracy, and excellent service; training and events are part of the job.