Bilingual Customer Service & Sales Specialist

Sherwin-Williams; White Lake Charter Township (MI); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Sherwin-Williams Store #1291 in White Lake, MI is seeking a Customer Service Specialist to help customers select products, resolve questions, and support sales goals. The role emphasizes service quality, product knowledge, and efficient transactions in a fast-paced retail environment.

Responsibilities include assisting customers, tinting and mixing products, stocking displays, and handling deliveries while maintaining accurate records and a courteous, compliant approach to daily operations.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.

Skills

Customer service

Sales skills

English & Spanish

Cash handling

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

POS / cash register

Job description

Sherwin-Williams Store #1291 in White Lake, MI is seeking a Customer Service Specialist to help customers select products, resolve questions, and support sales goals. The role emphasizes service quality, product knowledge, and efficient transactions in a fast-paced retail environment.

Responsibilities include assisting customers, tinting and mixing products, stocking displays, and handling deliveries while maintaining accurate records and a courteous, compliant approach to daily operations.