Bilingual Customer Service & Paint Tint Specialist - Multi-Store

The Sherwin-Williams Company; Brighton (MI); On-site; USD 16,531 - 23,419; Full time

Job summary

The Sherwin-Williams Company is seeking Customer Service Specialists to assist both wholesale and retail customers, determine needs, and recommend the right solutions. You will resolve concerns promptly and strive for maximum customer satisfaction while staying knowledgeable about product features and maintaining store standards.

In this role, you will work at stores #5195, #1442, and #1224 in Brighton and surrounding Michigan locations, performing sales transactions, stocking, tinting, and

Qualifications

• Minimum age 18
• Authorized to work in the United States without sponsorship
• Must be able to read, write, comprehend and communicate in English
• Must be able to read, write, comprehend and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally
• Willing to work evenings and weekends

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Cash handling

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Delivery/logistics knowledge

Vehicle loading/unloading experience

Job description

The Sherwin-Williams Company is seeking Customer Service Specialists to assist both wholesale and retail customers, determine needs, and recommend the right solutions. You will resolve concerns promptly and strive for maximum customer satisfaction while staying knowledgeable about product features and maintaining store standards.

In this role, you will work at stores #5195, #1442, and #1224 in Brighton and surrounding Michigan locations, performing sales transactions, stocking, tinting, and