Bilingual Customer Experience Specialist

Sherwin-Williams; White Lake (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Sherwin-Williams in White Lake, MI is hiring a Customer Service Specialist to serve wholesale and retail customers, determine needs, answer questions, and recommend the right solutions while maintaining store quality and visual standards.

You will drive sales, process transactions, support deliveries, and stay current on product features. English and Spanish communication, a valid driver's license, and the ability to lift up to 70 lbs are required, with flexibility for evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must read, write, comprehend, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams candidates must have a meets expectations rating and completed HR Cloud eLearning.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately per policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

English

Spanish

Education

High School diploma or GED

Job description

Sherwin-Williams in White Lake, MI is hiring a Customer Service Specialist to serve wholesale and retail customers, determine needs, answer questions, and recommend the right solutions while maintaining store quality and visual standards.

You will drive sales, process transactions, support deliveries, and stay current on product features. English and Spanish communication, a valid driver's license, and the ability to lift up to 70 lbs are required, with flexibility for evenings and weekends.