Bilingual Retail Customer Experience Specialist

The Sherwin-Williams Company

Oswego Township (IL)

On-site

USD 22,000 - 32,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

The Sherwin-Williams Company is hiring a Customer Service Specialist to assist customers in person and via phone, determine needs, and present suitable paint and product solutions. You will support sales goals and build trust with wholesale and retail clients while ensuring accurate transactions and stock readiness.

The role requires Spanish-English fluency, a valid driver's license, and the ability to lift up to 50 lbs.

Qualifications

Must be at least eighteen (18) years old.
Legally authorized to work in the United States without sponsorship.
Must read, write, and communicate in English.
Must be able to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistent with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks.
Assist in making deliveries, as needed.
Maintain in-stock and presentable condition assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.