Bilingual Customer Service & Sales Specialist

Sherwin-Williams Co.; New Philadelphia (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist for Store #1155 in New Philadelphia, OH to assist customers in person and over the phone, determine needs, present products, and process transactions with accuracy while promoting sales.

You will build trusted relationships with wholesale and retail customers, stay informed on product features, and support store displays and inventory to ensure excellent service and visual standards.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal, must have a “meets expectations” rating and HR Cloud eLearning completed.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with store policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and inventory records.
• Pull products from floor or warehouse and tint/mix as needed to customer specs.
• Stock shelves and set up displays; clean store equipment.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable conditions in assigned areas.
• Remain knowledgeable about products and discuss available options.
• Comply with inventory control procedures and look for ways to improve sales.

Skills

English proficiency

Spanish proficiency

Driver's license

Lifting capability

Evenings/weekends availability

Meets expectations rating

HR Cloud eLearning completed

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist for Store #1155 in New Philadelphia, OH to assist customers in person and over the phone, determine needs, present products, and process transactions with accuracy while promoting sales.

You will build trusted relationships with wholesale and retail customers, stay informed on product features, and support store displays and inventory to ensure excellent service and visual standards.