Bilingual Paint Customer Service Specialist – Columbus

Sherwin-Williams Co.; Columbus (OH); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Sherwin‑Williams is seeking a Customer Service Specialist to assist customers in Columbus, OH, both in-store and by phone. You will determine needs, present solutions, and process sales while maintaining high service standards and meeting store goals.

The role requires lifting, stock management, and occasional deliveries, with a generous focus on product knowledge and customer satisfaction.

Formación

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship for employment work visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English and Spanish.

Responsabilidades

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures
• Suggest ways to improve sales

Conocimientos

Bilingual English/Spanish

Customer service

Retail sales

Educación

High School diploma or GED

Herramientas

Tinting equipment

Descripción del empleo

Sherwin‑Williams is seeking a Customer Service Specialist to assist customers in Columbus, OH, both in-store and by phone. You will determine needs, present solutions, and process sales while maintaining high service standards and meeting store goals.

The role requires lifting, stock management, and occasional deliveries, with a generous focus on product knowledge and customer satisfaction.