Bilingual Customer Service Specialist - English/Spanish

Sherwin-Williams Co.; Newark (DE); On-site; USD 19,000 - 28,000; Full time

Job summary

Sherwin-Williams Co. in Newark, DE is seeking a Customer Service Specialist who helps wholesale and retail customers select the right paint and supplies. You will handle in-store and phone inquiries, process transactions, and strive to meet sales goals while maintaining product quality and displays.

You will build trust with customers, stay informed about product features, and assist with deliveries and stock management to ensure a smooth shopping experience.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with store policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Tint and mix products to customer specifications.

Skills

English proficiency

Spanish proficiency

Communication skills

Flexible schedule

Customer service experience

Reading & writing

Education

High School diploma or GED

Tools

Tinting and mixing equipment

POS system

Job description

Sherwin-Williams Co. in Newark, DE is seeking a Customer Service Specialist who helps wholesale and retail customers select the right paint and supplies. You will handle in-store and phone inquiries, process transactions, and strive to meet sales goals while maintaining product quality and displays.

You will build trust with customers, stay informed about product features, and assist with deliveries and stock management to ensure a smooth shopping experience.