Bilingual Customer Service & Sales Specialist

Sherwin-Williams; Farragut (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams in Farragut, TN is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions while ensuring satisfaction and meeting store sales goals.

You will handle in-store and phone inquiries, process transactions, stock displays, and stay knowledgeable about products and options, with emphasis on safety and accuracy.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must read, write, comprehend, and communicate in English.
• Must read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have a 'meets expectations' (3) rating on your most recent performance appraisal and HR Cloud courses completed.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

English fluency

Spanish fluency

Customer service

Cash handling

Driver's license

Education

High School diploma or GED

Tools

POS systems

Job description

Sherwin-Williams in Farragut, TN is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions while ensuring satisfaction and meeting store sales goals.

You will handle in-store and phone inquiries, process transactions, stock displays, and stay knowledgeable about products and options, with emphasis on safety and accuracy.