Bilingual Customer Service / Sales Coordinator (Spanish/English)

Francis Retail; Santa Fe Springs (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Francis Retail, located in Santa Fe Springs, California, is looking for a sharp, organized, bilingual individual to manage customer inquiries and sales. This fast-paced, in-person role requires responding to numerous phone calls and messages daily across platforms like Facebook Marketplace and OfferUp.

The ideal candidate is highly responsive, with at least 2 years of experience in customer service. Responsibilities include handling inbound inquiries, sending quotes, scheduling deliveries, and ensuring leads are well-managed. If you take pride in doing a great job and appreciate a structured environment, this role is for you.

Qualifications

• Fully bilingual in Spanish and English, spoken and written.
• At least 2 years in a customer-facing role such as retail or sales.
• Highly organized and responsive, able to handle a high volume of conversations.

Responsibilities

• Respond to inbound messages across various platforms quickly.
• Manage customer phone calls and provide quotes.
• Schedule deliveries and pickups, following the process.

Skills

Bilingual in Spanish and English

Customer Service

Sales Skills

Organizational Skills

Job description

Francis Retail is a fast-growing liquidation furniture and home goods business. We sell across eBay, Amazon, Facebook Marketplace, OfferUp, and our own website, and we get a high volume of customer inquiries every day.

We need a sharp, organized, bilingual person to own those conversations and turn them into sales. You'll be the first point of contact for most of our customers, answering calls and messages, sending quotes, and scheduling deliveries and pickups. A typical day means juggling tens of phone calls and messages across multiple platforms, keeping every lead moving, and following our playbooks so nothing slips through the cracks.

This is a fast-paced, in-person role for someone who is responsive, professional, and coachable. If you take pride in doing a job well and you like clear direction and a steady environment, you'll do great here.

Responsibilities

• Respond quickly to inbound messages across Facebook Marketplace, OfferUp, email, and our website
• Answer and return customer phone calls (tens of calls per day)
• Send quotes, confirm pricing, and close sales
• Schedule deliveries and customer pickups following our process
• Keep every lead moving so no conversation goes cold
• Collect payment and coordinate handoffs with the warehouse and delivery team
• Follow our pricing and customer-service playbooks

Requirements

• Fully bilingual in Spanish and English, spoken and written
• At least 2 years in a customer-facing role (retail, sales, hospitality, or call center)
• Fast, friendly, and professional on the phone and in writing
• Highly organized and responsive, you do not let messages sit
• Comfortable handling a high volume of conversations at once
• Coachable and reliable, you run the play and show up on time
• Retail, sales, call center, hospitality, or admin experience a plus
• Basic comfort with computers, email, and online marketplaces