Bilingual Customer Service & Sales Support

SRS Distribution Inc.; Hattiesburg (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

401(k) with company match

Paid time off

Medical/dental/vision insurance

Life insurance

Job summary

SRS Building Products - Hattiesburg is seeking a Customer Service Representative to deliver outstanding service to walk-in and phone customers. You will coordinate with sales, drivers, and warehouse teams to ensure timely order fulfillment and accurate records. The role emphasizes bilingual English/Spanish communication and cross-functional collaboration.

Minimum qualifications include 1-2 years of customer service, familiarity with CRM and ERP systems, and a valid U.S. work authorization.

Qualifications

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth.

Skills

Customer service

Active listening

CRM systems

ERP platforms

Bilingual English/Spanish

Team collaboration

Education

High school diploma

Associate's or bachelor's in communications or business management

Tools

CRM systems

ERP systems

Job description

SRS Building Products - Hattiesburg is seeking a Customer Service Representative to deliver outstanding service to walk-in and phone customers. You will coordinate with sales, drivers, and warehouse teams to ensure timely order fulfillment and accurate records. The role emphasizes bilingual English/Spanish communication and cross-functional collaboration.

Minimum qualifications include 1-2 years of customer service, familiarity with CRM and ERP systems, and a valid U.S. work authorization.