Bilingual Customer Service Rep - Spanish

Kelli Ashbrook-Cummings Insurance Agencies; Texarkana (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401k

Paid time off

Job summary

Kelli Ashbrook-Cummings Insurance Agencies in Texarkana, TX is seeking a bilingual (Spanish) Customer Service Representative to join a State Farm agent team. The role emphasizes value-based conversations, accurate service, and growth within the office.

Responsibilities include building relationships, handling inquiries about coverages and billing, and assisting with quotes. Benefits include health insurance, 401k, paid time off, and commissions/bonuses on a salary basis.

Qualifications

• Excellent interpersonal, written and verbal communication
• People-oriented with strong organizational skills
• Self-motivated and detail oriented, proactive in problem solving

Responsibilities

• Establish customer relationships and follow up
• Provide prompt, accurate, friendly service incl. inquiries on availability, coverages, changes, claims, billing
• Assist with quoting insurance needs and educate customers on options
• Maintain work ethic and commitment to success daily

Skills

Interpersonal skills

Verbal communication

Written communication

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Teamwork

Multi-tasking

Job description

Bilingual Customer Service Rep - Spanish

Kelli Ashbrook-Cummings Insurance Agencies Texarkana, Texas, United States

About this position

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member (Bilingual Spanish). We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Proactive approach to helping agency grow customer base and potential customers with quoting their insurance needs.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Hourly pay plus commissions and bonuses
• Paid time off (vacation and personal/sick days)
• 401k
• Health Insurance
• Growth potential/Opportunity for advancement within my office

Compensation: $16.82-$25 per hour on Salary Basis plus any earned commission paid monthly

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Property & Casualty license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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