Customer Service Representative - State Farm Agent Team Member

Jessica Fitzgerald - State Farm Agent; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Flexible schedule

401(k)

Job summary

Jessica Fitzgerald - State Farm Agent in Grand Rapids, MI is seeking a motivated Bilingual Sales Representative to enhance client experiences and drive agency growth. You will leverage your communication skills to identify and meet client insurance needs while fostering lasting relationships.

This role involves engaging with clients through various channels, presenting insurance solutions, and collaborating with the team to exceed sales goals. Ideal candidates are self-motivated and eager to advance in sales within a supportive agency.

Qualifications

• Excellent verbal and written communication skills in both languages.
• Detail-oriented and highly organized.
• Previous sales or customer service experience is preferred.

Responsibilities

• Generate and qualify leads through communication.
• Present insurance products and policy options.
• Assist clients in selecting tailored insurance coverage.
• Build and maintain strong client relationships.
• Collaborate with team members to meet sales targets.
• Maintain accurate records of sales activities.

Skills

Bilingual in Spanish and English

Consultative sales approach

Strong interpersonal skills

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Flexible schedule
• 401(k)

As a Bilingual Sales Representative with Jessica Fitzgerald State Farm, you will play a key role in driving the growth of a successful insurance agency by delivering exceptional client experiences and identifying new sales opportunities. Your strong communication skills, attention to detail, and passion for helping others make you a perfect fit to build lasting client relationships and meet sales goals.

In this role, you will proactively engage with clients to understand their insurance needs, present tailored policy solutions, and close sales that protect and support the community members you serve. You will collaborate closely with agency team members to ensure seamless client service and capitalize on cross-selling opportunities.

We are eager to connect with motivated, customer-focused professionals who are eager to grow their careers in sales. High-performing, sales-driven candidates will find abundant opportunities for advancement within our agency.

Key Responsibilities

• Proactively generate and qualify leads through inbound and outbound communication.
• Present and explain insurance products and policy options to prospective and existing clients.
• Assist clients in selecting and purchasing insurance coverage tailored to their needs.
• Build and maintain strong client relationships to foster retention and referrals.
• Collaborate with team members to meet and exceed individual and agency sales targets.
• Maintain accurate and up-to-date records of sales activities and client interactions.

Qualifications

• Bilingual in Spanish and English, with excellent verbal and written communication skills.
• Strong interpersonal skills with a consultative sales approach.
• Detail-oriented, highly organized, and able to manage multiple client accounts.
• Previous sales or customer service experience preferred, especially in insurance or financial services.
• Self-motivated with a results-driven mindset and a passion for helping clients.