Customer Service Representative Full Time (Bilingual: French & English)

Remote; San Francisco (CA); Remoto; USD 5.300 - 8.800; Tempo integral

Resumo da vaga

Wing Assistant is recruiting a French-English Customer Service Representative to work remotely on a full-time basis. The role focuses on bilingual client communication, empathetic problem-solving, and proactive booking and maintenance coordination.

Responsibilities include handling emails, calls, and live chat in both languages, maintaining records, and ensuring high customer satisfaction. Strong organizational skills and familiarity with CRM tools are essential for success.

Qualificações

• Fluent in English and French (written and spoken).
• At least 1 year of proven Customer Service experience in B2C or B2B.
• Excellent English and French communication, both written and verbal (B2 level).
• Strong phone, email, and instant messaging communication skills.
• Solid organizational and time management abilities.
• Tech savvy and familiar with current tech (desktop sharing, cloud services, CRM, VoIP).
• Experience with word processing and spreadsheets (MS Office).
• Knowledge of online calendars and scheduling (Google Calendar).
• Proactive, confident, with keen attention to detail.
• Able to work in EST.

Responsabilidades

• Respond to client emails and portal requests in French and English.
• Handle inbound and outbound calls for both French and English-speaking customers.
• Assist customers with their needs and provide empathetic support.
• Update and maintain accurate customer records for seamless information flow.
• Resolve client concerns quickly and professionally with clear bilingual communication.
• Build trusted relationships through proactive, friendly, solution-oriented interactions.
• Ensure customer satisfaction in every engagement and go the extra mile.
• Document all interactions and case updates per internal procedures and data privacy rules.
• Handle after-hours guest inquiries via live chat, SMS, email, and phone.
• Coordinate maintenance/housekeeping for emergencies and follow up.
• Process payments, verify guest details, and manage check-in workflows.
• Perform ad hoc tasks as needed.

Conhecimentos

Bilingual English/French

Customer service experience

Communication skills

Organizational skills

Time management

Proactive & detail-oriented

Work in EST

Tech savvy

Ferramentas

Microsoft Office

Google Calendar

CRM

VoIP

Cloudbeds

MaintainX

IKEA Guest Journey Management

Descrição da vaga

Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.

Primary Tasks:

• Respond promptly to client emails and portal requests in French and English regarding their concerns

• Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customers

• Assist customers with their needs, offering empathetic support and swift coordination

• Update and maintain accurate customer records to ensure seamless information flow and accessibility

• Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages

• Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions

• Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients

• Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols

• Guest Communication: Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests.

• Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up.

• Reservation Support: Process payments, verify guest details, and manage check-in workflows

• Ad hoc tasks

Required Experience:

• Fluent in English (written & spoken) & French (written & spoken)

• At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity

• Excellent English and French communication skills, both written and verbal (at least B2 level)

• Excellent phone, email, and instant messaging communication skills

• Solid organizational and time management skills

• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP

• Experience with word-processing software and spreadsheets (e.g., MS Office)

• Knowledge of online calendars and scheduling (e.g., Google Calendar)

• Proactive & confident with keen attention to detail

• Able to work in EST

Software Tools and Websites Required:

• Microsoft Office (Excel for trackers).

• Cloudbeds (reservation management).

• Ikea (guest journey management).

• MaintainX (maintenance ticket system).

Schedule:

12 midnight to 8am EST (40hrs per week)

Salary:

up to PHP50,000/month

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay