Customer Success Technical Coordinator - Bilingual (FR/EN)

numeris; United States; Hybrid; USD 39,000 - 46,000; Full time

Benefits offered by this job

Health and dental premiums

Group retirement program

Three weeks of paid vacation

Professional development funding up to

Job summary

Numeris is seeking a bilingual customer success coordinator to provide first-line technical assistance, recurring reporting support, and day-to-day account coordination. You will help clients resolve routine product and access issues, route complex problems to the right teams, and keep customer processes on track.

In this hybrid role based around the Toronto office, you will also assist with onboarding, account administration, and coordination across the customer success team, while contributing

Qualifications

• Fluent in French and English, both written and spoken.
• Strong communication to explain technical information clearly.
• Experience troubleshooting routine app/OS/access problems.
• Excellent organization to manage tickets, reports, onboarding, and tasks.

Responsibilities

• Respond to support requests and troubleshoot routine product, OS, file, and access issues.
• Investigate and coordinate technical tickets, escalating issues that need more specialized support.
• Assist with recurring reports and analytics alongside a customer insights analyst.
• Help with client onboarding, account administration, and cross-team coordination.
• Provide administrative support for sales initiatives as required.

Skills

French language

English language

Clear communication

Troubleshooting

Organization

Job description

Role overview

This bilingual customer success coordinator provides first-line technical assistance, recurring reporting support, and day-to-day account coordination. You’ll help clients resolve routine product and access issues, route more complex problems to the right teams, and keep customer processes and deliverables on track.

Responsibilities

• Respond to support requests and troubleshoot routine product, Windows, file, access, and permissions issues using documented procedures.
• Investigate and coordinate incoming technical tickets, escalating issues that need more specialized support.
• Support recurring reports and analytical deliverables in partnership with a customer insights analyst.
• Assist with client onboarding, account administration, and coordination across the customer success team.
• Provide administrative support for sales initiatives as needed.

Requirements

• Fluency in written and spoken French and English.
• Clear communication skills, including the ability to explain technical information in straightforward language.
• Ability to troubleshoot common application, operating system, file, and access problems.
• Strong organization and follow-through for tickets, reporting cycles, onboarding, and account tasks.

Benefits and work setup

The position is hybrid, with an office in Toronto and work from home as required. The stated annual salary range is $55,000–$65,000.

• Employer-paid health and dental premiums.
• A group savings and retirement program.
• Three weeks of paid vacation.
• Professional development funding of up to $1,000 per year, learning resources, mentoring, and leadership training.