Bilingual Customer Service Representative – In-Office

IMS Company; Ohio, United States, Northern America, Americas; Hybrid; USD 38,000 - 52,000; Full time

Job summary

IMS Company is seeking a personable bilingual (Spanish-English) Customer Service Representative to support customers via phone and email. You will handle quotes, orders, and follow-ups with a focus on accuracy and customer satisfaction.

The role requires strong communication, data-entry accuracy, and the ability to collaborate with Sales, Purchasing, Marketing, and Warehouse teams. This is an in-person position based in the United States.

Qualifications

• Fluent in English and Spanish (written and spoken).
• 1+ year experience in Customer Service or Sales.
• Data entry or computer skills; knowledge of M365 Outlook and Excel is a plus; Oracle NetSuite experience preferred.

Responsibilities

• Communicate clearly and effectively in both Spanish and English.
• Field inbound calls from customers seeking quotes, orders, or follow-ups.
• Process orders accurately and identify opportunities to upsell additional products.
• Be aware of promotions or discounts to generate additional sales and communicate them to customers.
• Ensure accurate data entry for pricing, products, quantities, addresses, shipping, and payment methods.
• Serve as primary contact for communications with customers, Purchasing, Marketing, Technical Service, and Warehouse.
• Keep customer account information updated and accurate.
• Respond to inquiries and complaints professionally and promptly.
• Provide accurate information using the right tools and processes.
• Direct questions to proper department and follow up as needed.
• Participate in product training and development activities.
• Perform other duties as assigned.

Skills

Bilingual Spanish-English

Customer service

Data entry

Phone communication

Education

High school diploma or equivalent

1+ year experience in Customer Service or Sales

Tools

Oracle NetSuite

Microsoft Outlook / M365

Excel

Job description

IMS Company is seeking a personable bilingual (Spanish-English) Customer Service Representative to support customers via phone and email. You will handle quotes, orders, and follow-ups with a focus on accuracy and customer satisfaction.

The role requires strong communication, data-entry accuracy, and the ability to collaborate with Sales, Purchasing, Marketing, and Warehouse teams. This is an in-person position based in the United States.