Bilingual Inside Sales & Customer Service - Spanish/English

Employee Relations Associates, Inc.; Marietta (GA); Hybrid; USD 44,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Life insurance

Supplemental insurance options

Employee referral bonus opportunities

Comprehensive training and development

Collaborative, team-oriented culture

Direct exposure to experienced leaders

Work-life balance

Job summary

Employee Relations Associates, Inc. is seeking a Bilingual Inside Sales & Customer Service Representative to support Spanish- and English-speaking customers in the construction supply industry.

You will handle quotes, orders, and payments, build relationships, and assist with cross-functional teams to move orders through the ERP system. A proactive sales mindset and strong communication are essential.

Qualifications

• Bilingual Spanish/English with ability to communicate clearly with customers in both languages.
• Experience in customer service, inside sales, counter sales, account management, or sales support.
• Ability to build and maintain relationships with customers and grow accounts.
• Strong communication skills and a proactive, sales-minded approach.

Responsibilities

• Assist English- and Spanish-speaking customers in person and over the phone.
• Build relationships with customers and help grow existing accounts.
• Prepare and enter customer quotes, sales orders, and payments.
• Answer questions regarding products, pricing, availability, and orders.
• Proactively follow up with customers and identify additional sales opportunities.
• Partner with outside sales representatives to support customer accounts.
• Research products, suppliers, pricing, and availability.
• Assist with quotes, order documentation, and product submittal packages.
• Resolve customer questions and concerns quickly and professionally.
• Maintain accurate customer and order information within the ERP system.
• Assist with showroom organization and product stocking.
• Collaborate with sales, warehouse, operations, and leadership teams to keep customer orders moving.

Skills

Bilingual Spanish/English

Customer service

Inside sales

Relationship building

Communication

Sales mindset

In person and phone communication

Tools

MS Office

ERP systems

Order entry systems

Job description

Employee Relations Associates, Inc. is seeking a Bilingual Inside Sales & Customer Service Representative to support Spanish- and English-speaking customers in the construction supply industry.

You will handle quotes, orders, and payments, build relationships, and assist with cross-functional teams to move orders through the ERP system. A proactive sales mindset and strong communication are essential.