Bilingual Customer Service Representative - Day Shift

National Opinion Research Center - NORC; Albuquerque (NM); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

403(b) Retirement Plan

Paid sick leave

Paid holidays

Paid orientation and training

Employee Assistance Program (EAP)

Job summary

NORC at the University of Chicago busca entrevistadores bilingües para realizar encuestas por teléfono desde el centro de llamadas en Albuquerque. El puesto es a tiempo parcial y exige dominio del español y del inglés a nivel conversacional.

Se realizarán entrevistas sin presión de ventas, registrando respuestas y manteniendo una comunicación neutral. Se valora experiencia en servicio al cliente, buena dicción y la capacidad de trabajar en un entorno con varios programas.

Qualifications

• Bilingüe inglés/español con capacidad de conversar, leer y escribir.
• Habilidades de comunicación y gusto por interactuar con personas de diversos trasfondos.
• Conocimientos básicos de computación y manejo de múltiples aplicaciones.
• Experiencia o interés en servicio al cliente y atención telefónica.

Responsibilities

• Lograr la cooperación de los encuestados por teléfono para completar la encuesta.
• Administrar la encuesta siguiendo un guion predefinido.
• Registrar las respuestas de la encuesta tal como se reportan.
• Mantener una comunicación neutral y objetiva con los encuestados.
• Asistir a los encuestados con cuestiones de servicio al cliente y cuenta.

Skills

Bilingual English/Spanish

Comunicación

Computación básica

Servicio al cliente

Tools

Windows OS

Navegadores web

Correo/Email

Job description

Job Description

Buscamos entrevistadores bilingues para una encuesta en la comunidad Latino/a/e. Ayude que la comunidad Latino/a/e sea representada.

This position requires an individual who is Spanish-language proficient at a conversational level. Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting.

NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as:

• the cost and access to healthcare,
• the impact of higher education on the labor force,
• and many other topics that inform social policy.

This position is strictly on-site at the NORC call center. Employees are required to report to the office daily.

Ideal Candidate

The ideal candidate for this role:

• has good communication skills and moderate computer knowledge,
• enjoys speaking with people from diverse backgrounds and professions,
• is looking for a flexible part-time working schedule, and
• is available to work daytime hours, weekdays and weekends.

Responsibilities

• Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
• Administer survey using a pre-written script.
• Record survey answers verbatim.
• Maintain neutral and objective communication with respondents.
• Assist respondents and survey panelists with customer service issues and account questions.

Required Skills

• Must be able to read, speak, and write fluently in English and Spanish.
• Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
• Knowledge of Windows, such as sending email or opening and using a web browser to search for information.
• Ability to navigate and work smoothly between multiple computer applications and/or web browsers.
• Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
• At least 18 years of age.
• Legally authorized to work in the United States.

Salary and Benefits

The pay for this position will be $21.68 per hour, which is based on geographic location.

This position is classified as intermittent. Intermittent staff are eligible for the following benefits:

• 403(b) Retirement Plan
• Paid sick leave
• Paid holidays
• Paid orientation and training
• Free counseling and referrals through NORC's Employee Assistance Program (EAP)
• Discount programs - like travel and electronics

NORC's Approach to Equity and Transparency

Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).

Who We Are

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.

EEO Statement

NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.