Bilingual Customer Service Representative - Day Shift

NORC at the University of Chicago; Albuquerque (NM); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

403(b) Retirement Plan

Paid sick leave

Paid holidays

Paid orientation and training

EAP counseling

Discount programs

Job summary

NORC at the University of Chicago is seeking on-site Telephone Interviewers to conduct surveys in Albuquerque, NM. This intermittent, part-time role requires Spanish-language proficiency and strong communication skills as you call respondents, administer surveys, and record answers in real time.

Ideal candidates are fluent in English and Spanish, enjoy diverse conversations, and can work daytime hours including weekends. The position offers an on-site work environment with no sales quotas.

Qualifications

• Fluent reading, speaking and writing in English and Spanish.
• Comfortable speaking with respondents in a call center setting.
• Able to sit and use a headset and keyboard for several hours.
• Must be 18 years or older and legally authorized to work in the United States.

Responsibilities

• Gain cooperation of respondents over the phone to complete surveys.
• Administer surveys using a pre-written script.
• Record survey answers verbatim and maintain neutral communication.
• Assist respondents with customer service questions and account inquiries.

Skills

Bilingual English/Spanish

Job description

Job no: 503979 Work type: Intermittent Location: Albuquerque, NM Capability Area: Call Center

JOB DESCRIPTION:

This position requires an individual who is Spanish-language proficient at a conversational level.

NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as:

• the cost and access to healthcare,
• the impact of higher education on the labor force,
• and many other topics that inform social policy.

This position is strictly on-site at the NORC call center. Employees are required to report to the office daily.

IDEAL CANDIDATE:

The ideal candidate for this role:

• has good communication skills and moderate computer knowledge,
• enjoys speaking with people from diverse backgrounds and professions,
• is looking for a flexible part-time working schedule, and
• is available to work daytime hours, weekdays and weekends.

RESPONSIBILITIES:

• Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
• Administer survey using a pre-written script.
• Record survey answers verbatim.
• Maintain neutral and objective communication with respondents.
• Assist respondents and survey panelists with customer service issues and account questions.

REQUIRED SKILLS:

• Must be able to read, speak, and write fluently in English and Spanish.
• Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
• Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
• At least 18 years of age.
• Legally authorized to work in the United States.

SALARY AND BENEFITS:

The pay for this position will be $21.68 per hour, which is based on geographic location.

This position is classified as intermittent. Intermittent staff are eligible for the following benefits:

• 403(b) Retirement Plan
• Paid sick leave
• Paid holidays
• Paid orientation and training
• Free counseling and referrals through NORC's Employee Assistance Program (EAP)
• Discount programs - like travel and electronics

NORC's Approach to Equity and Transparency

Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).

WHO WE ARE:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.

EEO STATEMENT:

NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.

Advertised: September 13, 2026 Mountain Daylight TimeApplications close: Open until filled