Call Center Supervisor

NORC at the University of Chicago; Albuquerque (NM); On-site; USD 33,000 - 39,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Life insurance

Disability insurance

Paid time off

Holidays

Parental leave

Tuition assistance

Employee Assistance Program (EAP)

Job summary

NORC at the University of Chicago is seeking a part-time, onsite Supervisor in Albuquerque to lead interviewers and clerks within the Telephone Survey and Support Operations (TSSO) team.

This role directs day-to-day activities, coordinates with managers on projects, and promotes on-site coaching and training to staff of varying experience levels. The position requires a flexible schedule including days, evenings, and weekends.

Qualifications

• Six months of experience in telephone data collection or direct supervisory responsibility.
• Excellent communication skills.
• Strong computer knowledge.
• Experience providing on-site training, coaching and support to staff.

Responsibilities

• Direct the day-to-day activities of interviewers and clerks within the facility.
• Work closely with managers to perform project-related tasks that may change regularly.

Skills

Telephone data collection

Supervisory experience

Communication skills

Computer literacy

Job description

Excited about leading a team to success? Join the NORC call center supervisory team in Albuquerque! NORC is searching for individuals who excel at coaching their teams by promoting continuous learning and skill development.

The Supervisor position is responsible for directing the day-to-day activities of interviewers and clerks within the various functional areas of the facility. Supervisors will work closely with managers to perform a variety of project-related and functional area tasks that may change regularly depending on business needs.

This is a part-time Onsite role (32 hours per week) in our office.

The Telephone Survey and Support Operations (TSSO) department is primarily responsible for screening and interviewing respondents over the telephone, but the department also prompts respondents by telephone, locates respondents, codes and enters data from survey responses, manages hard copy documents, mails survey materials and performs receipt control operations.

The ideal candidate for this role:

• has at least six months of experience in telephone data collection or direct supervisory responsibility,
• has excellent communication skills,
• displays strong computer knowledge,
• enjoys providing on-site training, coaching, and support to staff with differing experience levels, and
• is seeking a part-time role and eager to contribute throughout the day, evening, and over the weekend.

The pay range for this position is $24.00 - $28.50 per hour, which is based on geographic location.

This position is classified as regular. Regular staff are eligible for NORC’s comprehensive benefits program.

Benefits include, but are not limited to:

• Generously subsidized health insurance, effective on the first day of employment
• Dental and vision insurance
• A defined contribution retirement program, along with a separate voluntary 403(b) retirement program
• Group life insurance, long-term and short-term disability insurance
• Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, tuition assistance, and an Employee Assistance Program (EAP).

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.