Bilingual Customer Service Representative (Spanish/English)

Saludos Hispanos; Albuquerque (NM); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Competitive wage

Promotion potential

Flexible hours

Paid sick leave

Training provided

Remote option for high performers

Job summary

NORC at the University of Chicago is seeking a Spanish-English bilingual Customer Service role focused on screening and interviewing respondents by phone. You will gather information on healthcare access and education impacts, communicating clearly with diverse respondents from across the country and beyond.

The position emphasizes Spanish-language proficiency, strong communication, and basic computer skills, with potential for remote work for high performers after an onsite period.

Qualifications

• Spanish language proficiency at conversational level.
• No sales responsibilities or quotas.
• Able to sit and use a telephone headset for up to four hours.
• Must be 18+ and eligible to work in the United States (I-9 documentation).

Responsibilities

• Screening and interviewing respondents over the phone.
• Collect information on issues such as cost and access to healthcare and the impact of higher education on the labor force.
• Talk to people across the country and around the world to obtain information for research.

Skills

Spanish language proficiency

Communication skills

Basic computer knowledge

Telephone headset usage

Reading a script

Job description

NORC at the University of Chicago

Job Category

Customer Service

Overview

Designation

Description

JOB DESCRIPTION:

**This position requires an individual who is Spanish-language proficient at a conversational level. Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting.**

In this Spanish/Bilingual Customer Service role, you will be primarily responsible for screening and interviewing respondents over the phone. No sales or quotas! The ideal Customer Service Representative has good communication skills and basic computer knowledge. You will talk to people across the country from all walks of life and even from around the world to obtain information on issues such as cost and access to healthcare and the impact of higher education on the labor force. The data collected provides insight for informed decisions and contributes to a better understanding of important issues facing American society.

WHAT WE OFFER:

• Competitive starting wage of $16.70 per hour


• Possibilities for promotion and pay increase within the first nine months and then every six months


• Flexible Part‑Time hours: Work between 20‑28 hours by selecting from available evening and weekend shifts


• Paid sick leave


• Paid orientation and training


• Work from home option may be available for high performers after working onsite for 2 months

JOB REQUIREMENTS:

• Must be able to sit and use a telephone headset, dial telephone numbers, use a computer keyboard and read a script off a standard‑size computer monitor for up to four (4) hours continuously.


• Must be at least 18 years of age.


• All employees hired for this position must present evidence of their identity and authorization to work in the United States (I9 documentation).

ABOUT NORC:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with NORC to transform increasingly complex information into useful knowledge.

EEO STATEMENT:

NORC is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce. NORC evaluates qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, and other legally protected characteristics.