Part-Time Spanish/English Call Center Interviewer

NORC at the University of Chicago; Albuquerque (NM); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Paid sick leave

Paid holidays

Paid orientation and training

Free counseling and referrals through 

Discount programs – like travel and e‑

Job summary

NORC at the University of Chicago is seeking a Customer Service Representative (Day Shift) to conduct telephone interviews using a scripted approach, with no sales pressure. On-site at our Albuquerque call center, the role emphasizes clear communication and neutrality as you gather survey responses on health care, education, and policy topics.

The ideal candidate speaks Spanish/English at a conversational level, enjoys interacting with people from diverse backgrounds, and can commit to daytime

Qualifications

• Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
• Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Spanish-language proficiency at a conversational level.

Responsibilities

• Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
• Administer survey using a pre-written script.
• Record survey answers verbatim.
• Maintain neutral and objective communication with respondents.
• Assist respondents and survey panelists with customer service issues and account questions.

Skills

Phone interviewing

Diverse communication

Flexible schedule

Daytime hours availability

Job description

NORC at the University of Chicago is seeking a Customer Service Representative (Day Shift) to conduct telephone interviews using a scripted approach, with no sales pressure. On-site at our Albuquerque call center, the role emphasizes clear communication and neutrality as you gather survey responses on health care, education, and policy topics.

The ideal candidate speaks Spanish/English at a conversational level, enjoys interacting with people from diverse backgrounds, and can commit to daytime