Bilingual Customer Service Representative (Local ONLY)

TS FITNESS; Puerto Rico; Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

15 days PTO

9 paid holidays + 1 floating holiday

Sign On Bonus

Job summary

TS FITNESS is seeking a Customer Service Representative to provide exceptional bilingual (Spanish/English) support to members. This role handles inquiries by phone and email, processes cancellations and refunds, and assists field staff with contract issues.

The position is temporarily remote with occasional in-office days and a hybrid work arrangement. Ideal candidates have a high school diploma, 1–2 years in customer service, and fluency in both Spanish and English.

Qualifications

• Must be fully bilingual (read, write, speak) – Spanish and English required.
• Minimum of a high school education (or equivalent) required.
• 1–2 years customer service experience preferred.

Responsibilities

• Handle customer service issues via phone and email.
• Inbound and outbound calls.
• Process cancellations and refunds.
• Conduct welcome calls for new members.
• Process member requests.
• Perform other duties as necessary.

Skills

Bilingual English/Spanish

Attention to detail

Problem solving

Team player

Phone handling

Remote work readiness

Professional demeanor

Education

High school diploma or equivalent

Bilingual Spanish/English

Job description

Position Description

The Customer Service Representative will be responsible for providing exceptional bilingual (Spanish/English) customer service and administrative support for our members, handling customer issues over the phone, assisting employees in the field with contract issues and providing insight and feedback to the corporate team regarding the customer experience. This position is temporarily remote and may have days where it is required to come into the office.

DUTIES AND RESPONSIBILITIES

• Handle customer services issues via phone and email
• Inbound and outbound calls
• Process cancellations and refunds
• Conduct welcome calls for new members
• Process member requests
• Perform other duties as necessary

EDUCATION & EXPERIENCE

• Minimum of a high school education (or equivalent) required
• Must be fully bilingual (read, write, speak) - Spanish and English required
• 1-2 years customer service experience preferred.

SKILLS & ABILITIES

• Attention to detail and organizational skills.
• Problem-solving skills.
• Ability to work in a team environment and independently.
• Ability to answer high volume phone calls while maintaining a positive and friendly demeanor.
• Ability to train and work remotely.
• High level of professionalism and customer service skills

WORK SCHEDULE

8:50am-6:00pm (M-F)
1 hour lunch break

BENEFITS

• 15 days PTO
• 9 Paid Holidays + 1 Paid Floating Holiday
• Sign On Bonus*

Flexible work from home options available.