Bilingual Customer Service Representative (Local ONLY)

HCOA Fitness; Miami (FL); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

15 days PTO

9 Paid Holidays + 1 Paid Floating-Hol

Sign On Bonus

Job summary

HCOA Fitness seeks a dedicated Customer Service Representative to provide bilingual (Spanish/English) support to members and assist with administrative tasks. The role involves handling customer issues by phone and email, with a mix of remote work and occasional in-office days.

We value a detail-oriented, professional, and team-focused approach. Experience in customer service and the ability to train for remote work are assets in this role.

Qualifications

• High school diploma or equivalent.
• Fully bilingual (read, write, speak) in Spanish and English.
• 1–2 years of customer service experience preferred.

Responsibilities

• Handle customer services issues via phone and email.
• Inbound and outbound calls.
• Process cancellations and refunds.
• Conduct welcome calls for new members.
• Process member requests.
• Perform other duties as necessary.

Skills

Bilingual Spanish/English

Phone & email support

Attention to detail

Customer service mindset

Remote work readiness

Education

High school diploma or equivalent

Job description

Position Description

The Customer Service Representative will be responsible for providing exceptional

This position is temporarily remote and may have days where it is required to come into the office.

• Handle customer services issues via phone and email
• Inbound and outbound calls
• Process cancellations and refunds
• Conduct welcome calls for new members
• Process member requests
• Perform other duties as necessary

Position Description

The Customer Service Representative will be responsible for providing exceptional bilingual (Spanish/English) customer service and administrative support for our members, handling customer issues over the phone, assisting employees in the field with contract issues and providing insight and feedback to the corporate team regarding the customer experience.

This position is temporarily remote and may have days where it is required to come into the office.

Duties And Responsibilities

• Handle customer services issues via phone and email
• Inbound and outbound calls
• Process cancellations and refunds
• Conduct welcome calls for new members
• Process member requests
• Perform other duties as necessary

EDUCATION & EXPERIENCE

• Minimum of a high school education (or equivalent) required
• Must be fully bilingual (read, write, speak) - Spanish and English required
• 1-2 years customer service experience preferred.

SKILLS & ABILITIES

• Attention to detail and organizational skills.
• Problem-solving skills.
• Ability to work in a team environment and independently.
• Ability to answer high volume phone calls while maintaining a positive and friendly demeanor.
• Ability to train and work remotely.
• High level of professionalism and customer service skills

WORK SCHEDULE

8:50am-6:00pm (M-F)

1 hour lunch break

Benefits

• 15 days PTO
• 9 Paid Holidays + 1 Paid Floating Holiday
• Sign On Bonus*

Flexible work from home options available.