Bilingual Customer Service Rep II (Spanish/English) – Hybrid

NeighborHealth; Revere (MA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus

Hybrid work model

Job summary

NeighborHealth in Revere, MA seeks a friendly Contact Center Representative II to greet and assist patients in English and Spanish. You will capture and relay information, schedule appointments, and handle refill requests while guiding callers with warmth and accuracy.

You will document in EPIC, coordinate with clinical teams, and make outbound outreach calls. The role offers a hybrid schedule with remote work after onboarding, and requires strong communication and problem-solving skills.

Qualifications

• HS Diploma/GED is required.
• Minimum of 1 year of customer service, administrative, or call center experience.
• Bilingual fluency Spanish/English is required.
• Knowledge of medical terminology and EMR experience a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Schedule, reschedule, and cancel appointments.
• Document clear and concise messages and route appropriately.
• Transfer calls to other departments when required.
• Navigate and document in EPIC to access information.
• Process refill requests accurately per guidelines.
• Conduct outreach calls for clinical departments.

Skills

Bilingual English/Spanish

Excellent communication

Customer service

MS Office proficiency

Education

HS Diploma/GED

Tools

EPIC EMR

Microsoft Office

Job description

NeighborHealth in Revere, MA seeks a friendly Contact Center Representative II to greet and assist patients in English and Spanish. You will capture and relay information, schedule appointments, and handle refill requests while guiding callers with warmth and accuracy.

You will document in EPIC, coordinate with clinical teams, and make outbound outreach calls. The role offers a hybrid schedule with remote work after onboarding, and requires strong communication and problem-solving skills.