Customer Service Representative II

NeighborHealth Corporation; Revere (MA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus

Remote work option after training

Medical & Dental Coverage

401(K) Retirement Plan

Educational Assistance

Paid Holidays, Vacations, Sick and PTO

Free Parking

Job summary

NeighborHealth Corporation is seeking a friendly, hard-working Contact Center Representative to answer inbound calls in English and Spanish. You will support clinical departments by recording information, scheduling appointments, handling refills, screening calls for transfer to a nurse, and messaging providers.

Onboarding is required, after which remote work may be rotated. We value strong communication, problem solving, and Microsoft Office skills, with at least 1 year in a customer service or

Qualifications

• HS Diploma/GED required.
• Bilingual fluency Spanish/English required.
• Minimum of 1 year customer service, administrative, or call center experience.
• Knowledge of medical terminology and EMR experience a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Schedule, reschedule, and cancel appointments.
• Document clear and concise messages and route appropriately.
• Transfers calls to other departments when required.
• Navigate and document in the Electronic Medical Record (EPIC).
• Process refill requests accurately per guidelines.
• Conduct outreach calls for clinical departments.

Skills

Communication skills

Bilingual English/Spanish

Problem solving

MS Office

Education

HS Diploma/GED

Tools

Electronic Medical Record (EPIC)

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Time Type: Full time Department: Contact Center All Locations: 300 Ocean Avenue – Revere

Position Summary

We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients. Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.

Essential Duties and Responsibilities

• Schedule, reschedule, and cancel appointments.
• Document clear and concise messages and route appropriately.
• Appropriately transfers calls to other departments when required.
• Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
• Process refill requests accurately and effectively, according to guidelines.
• Conduct outreach calls on behalf of clinical departments.

Requirements and Responsibilities

• HS Diploma/GED required.
• Excellent written and verbal communication, judgment and problem solving skills.
• Minimum of 1 year customer service, administrative, or call center experience.
• Bilingual fluency Spanish/English required.
• Knowledge of medical terminology and experience working with electronic medical record technology a plus.
• Proficient in Microsoft Office Suite.

Compensation: Starting at $21/hr Includes a $1,000 sign on bonus!

EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

Medical & Dental Coverage Life and Disability Insurance Privileges at Boston Medical Center for Providers 401(K) Retirement Plan Educational Assistance Flexible Spending & Transportation Accounts Paid Holidays, Vacations, Sick and Personal Time A Generous Staff Development Benefit Excellent Malpractice Coverage A Designated Medical Staff Office for Physician Support Free Parking And Much More...