Bilingual Customer Care Rep | Hybrid US Role

Elevance Health (Anthem); Mayagüez (PR); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Elevance Health is seeking a Customer Care Representative I - Bilingual (US) to join a hybrid team. The role involves handling calls and written inquiries about insurance benefits, contracts, eligibility and claims, with guidance from colleagues and supervisors.

You will need to pass training and support non-basic issues as part of a collaborative group. Candidates should be bilingual (Spanish) and comfortable navigating computerized tracking systems.

Qualifications

• Bilingual (Spanish) or multi-language skills required.
• Strong verbal and written communication skills.
• Experience in an automated customer service environment preferred.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Documents information, activities and changes in the database.
• Develops and maintains positive customer relations and coordinates with various functions to ensure timely handling of requests.
• Researches and analyzes data to address operational challenges and customer service issues.

Skills

Bilingual (Spanish)

Communication skills

Customer service

Education

HS diploma or equivalent

Tools

PC/CRM systems

Job description

Elevance Health is seeking a Customer Care Representative I - Bilingual (US) to join a hybrid team. The role involves handling calls and written inquiries about insurance benefits, contracts, eligibility and claims, with guidance from colleagues and supervisors.

You will need to pass training and support non-basic issues as part of a collaborative group. Candidates should be bilingual (Spanish) and comfortable navigating computerized tracking systems.