Bilingual Customer Care Rep — Hybrid (US)

Elevance Health; Mayagüez (PR); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Elevance Health is seeking a Customer Care Representative I - Bilingual (US) to support members with insurance benefits, provider contracts, eligibility and claims in a hybrid setting (1–2 days in office per week). Alternate locations within commuting distance may be considered.

The role includes completing required training, handling calls and written inquiries, and documenting interactions. Fluency in English and Spanish is required, with collaboration across teams to resolve issues promptly

Qualifications

• Bilingual English/Spanish required.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Responds to customer questions via phone and written correspondence about benefits, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Documents interactions and outcomes in the database accurately.
• Maintains positive customer relations and collaborates with internal teams to resolve issues.
• Researches data to address operational challenges and customer service needs.

Skills

Bilingual English/Spanish

Customer service

Communication

Job description

Elevance Health is seeking a Customer Care Representative I - Bilingual (US) to support members with insurance benefits, provider contracts, eligibility and claims in a hybrid setting (1–2 days in office per week). Alternate locations within commuting distance may be considered.

The role includes completing required training, handling calls and written inquiries, and documenting interactions. Fluency in English and Spanish is required, with collaboration across teams to resolve issues promptly