Bilingual Customer Care Rep I - Hybrid (US)

Elevance Health, Inc.; Sector Los Rivera (PR); Hybrid; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Elevance Health, Inc. seeks a Customer Care Representative I - Bilingual (US) to complete required training and perform routine duties with team support. The role involves handling inquiries on benefits, contracts, eligibility, and claims, and documenting outcomes for tracking.

The candidate should be bilingual (Spanish) and capable of multi-tasking in a fast-paced environment, with strong communication skills and a focus on customer satisfaction.

Qualifikationen

• HS diploma or equivalent required, with experience in an automated customer service environment.
• Bilingual (Spanish) or multilingual skills required.
• Must pass a pre-employment test battery and language assessment.

Aufgaben

• Respond to customer questions by phone and written correspondence about benefits, contracts, eligibility and claims.
• Analyze problems and provide information/solutions.
• Document information and outcomes in the database; maintain accurate records.

Kenntnisse

Bilingual (Spanish)

Communication skills

Multitasking

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Elevance Health, Inc. seeks a Customer Care Representative I - Bilingual (US) to complete required training and perform routine duties with team support. The role involves handling inquiries on benefits, contracts, eligibility, and claims, and documenting outcomes for tracking.

The candidate should be bilingual (Spanish) and capable of multi-tasking in a fast-paced environment, with strong communication skills and a focus on customer satisfaction.