Customer Service Representative II

NeighborHealth; Revere (MA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus

Hybrid work model

Job summary

NeighborHealth in Revere, MA seeks a friendly Contact Center Representative II to greet and assist patients in English and Spanish. You will capture and relay information, schedule appointments, and handle refill requests while guiding callers with warmth and accuracy.

You will document in EPIC, coordinate with clinical teams, and make outbound outreach calls. The role offers a hybrid schedule with remote work after onboarding, and requires strong communication and problem-solving skills.

Qualifications

• HS Diploma/GED is required.
• Minimum of 1 year of customer service, administrative, or call center experience.
• Bilingual fluency Spanish/English is required.
• Knowledge of medical terminology and EMR experience a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Schedule, reschedule, and cancel appointments.
• Document clear and concise messages and route appropriately.
• Transfer calls to other departments when required.
• Navigate and document in EPIC to access information.
• Process refill requests accurately per guidelines.
• Conduct outreach calls for clinical departments.

Skills

Bilingual English/Spanish

Excellent communication

Customer service

MS Office proficiency

Education

HS Diploma/GED

Tools

EPIC EMR

Microsoft Office

Job description

Customer Service Representative II# Careers## Customer Service Representative IIApply: Hybrid: Revere: Full time: Posted Today: R0007637**Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!** As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! **Current Employees of NeighborHealth**- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.**Time Type:**Full time**Department:**Contact Center**All Locations:**300 Ocean Avenue – Revere**Position Summary:**We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients. Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.Essential Duties and Responsibilities: * Schedule, reschedule, and cancel appointments.* Document clear and concise messages and route appropriately.* Appropriately transfers calls to other departments when required.* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.* Process refill requests accurately and effectively, according to guidelines.* Conduct outreach calls on behalf of clinical departments. Requirements and Responsibilities: * HS Diploma/GED required.* Excellent written and verbal communication, judgment and problem solving skills.* Minimum of 1 year customer service, administrative, or call center experience.* Bilingual fluency Spanish/English required.* Knowledge of medical terminology and experience working with electronic medical record technology a plus.* Proficient in Microsoft Office Suite. Compensation: Starting at $21/hr**Includes a $1,000 sign on bonus!****EEO & Accommodation Statement:**NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request**Federal Trade Commission Statement:** According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.**E-Verify Program Participation Statement:**NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.