BILINGUAL CUSTOMER SERVICE REP II

Adecco US, Inc.; Houston (TX); Hybride; USD 30 000 - 43 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental coverage

Vision coverage

401K plan

Résumé du poste

Adecco US, Inc. is hiring a Bilingual Customer Service Rep in Houston, TX. This onsite role offers a hybrid schedule with a pay rate of $26.75 per hour, working Monday through Friday, 8 AM to 5 PM.

No relocation required; training and onboarding support are provided. The ideal candidate will be fluent in Spanish, have 4–6 years in customer service, excellent communication skills, and the ability to multi-task in a fast-paced contact center environment.

Qualifications

• Experience in any Customer service field
• Ability to multi-task and work in a fast-paced, call center environment.
• Proficiency working on a computer.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels (inbound, outbound, email & chat).
• Acknowledging and resolving customer inquiries.
• Strong interpersonal skills.
• Strong verbal communicator.

Responsabilités

• Process orders, prepare correspondence, and fulfill customer needs to ensure satisfaction.
• Work under direct supervision using pre-established guidelines.
• Communicate with customers through multiple channels (phone, email, chat) in both Spanish and English.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Connaissances

Customer service experience

Multitasking

Computer proficiency

Empathetic attitude

Omnichannel communication

Issue resolution

Interpersonal skills

Verbal communication

Formation

High school diploma or equivalent

Description du poste

Adecco is assisting a local client recruiting for an Bilingual Customer Service Rep opportunity in Houston TX 77002 with an onsite work schedule. This is an excellent opportunity to join a winning culture and get your foot in the door with a Company known provides electricity and home services.

Responsibilities for Bilingual Customer Service Rep include but are not limited to:

Must be fluent in written and conversational Spanish. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Candidates Bilingual Customer Service Rep must meet the following requirements to be considered:

• Experience in any Customer service field
• Ability to multi-task and work in a fast-paced, call center environment.
• Proficiency working on a computer.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels (inbound, outbound, email & chat).
• Acknowledging and resolving customer inquiries.
• Strong interpersonal skills.
• Strong verbal communicator.

What's in this Bilingual Customer Service Rep position for you?

• Pay: $ 26.75/hr.
• Job Loction: Houston TX 77002 (Hybrid)
• Shift: M-F; 8 AM – 5 PM
• Weekly paycheck
• Dedicated Onboarding Specialist & Recruiter Access to Adecco’s Aspire Academy with thousands of free upskilling courses.

This Bilingual Customer Service Rep is being recruited by one of our Centralized Delivery Team and not your local Branch.

Pay Details:

$26.75 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.