Bilingual Customer Service Representative Logistics Industry

Adecco; Carolina (PR); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

401K plan

Medical coverage

Dental coverage

Vision coverage

Life insurance

Commuter benefits

Paid leave

Job summary

Adecco is seeking a Bilingual Customer Service Representative in the logistics industry to support domestic and international clients. Candidates must be fully bilingual (English and Spanish) and adept at handling inquiries, tracking orders, and resolving shipment issues.

The role emphasizes strong communication, customer orientation, and problem-solving to ensure on-time deliveries and high satisfaction across multiple touchpoints.

Qualifications

• Bilingual in English and Spanish, both spoken and written.
• Minimum 1 year of customer service experience, preferably in logistics.

Responsibilities

• Handle incoming calls, emails, and other customer interactions in English and Spanish.
• Enter, track, and update shipment orders using TMS/WMS systems.
• Coordinate with operations, warehouse, and transportation teams to ensure timely deliveries.
• Proactively resolve issues related to shipments, delays, documentation, and changes.
• Provide regular updates to customers regarding shipment status and contracted services.
• Maintain accurate records of all customer interactions.
• Meet key service metrics: response time, satisfaction, and order accuracy.
• Contribute to continuous improvement in customer service processes.
• Participate in training and stay updated on logistics services and procedures.

Skills

Bilingual English/Spanish

Customer service

Communication

Education

High school diploma

Business/Logistics coursework

Tools

TMS

WMS

Job description

Job Title:

Bilingual Customer Service Representative – Logistics Industry

Job Summary:

The Bilingual Customer Service Representative is responsible for delivering exceptional support to both domestic and international clients by managing service inquiries, order tracking, follow-ups, and resolving issues related to shipments, transportation, and logistics operations. The ideal candidate must be fully bilingual (English and Spanish), possess strong communication skills, and be highly customer-oriented and solution-driven.

Key Responsibilities:

• Handle incoming calls, emails, and other customer interactions in both English and Spanish.
• Enter, track, and update shipment orders using logistics management systems (TMS/WMS).
• Coordinate with operations, warehouse, and transportation teams to ensure timely deliveries.
• Proactively resolve issues related to shipments, delays, documentation, and last-minute changes.
• Provide regular updates and follow-ups to customers regarding the status of their shipments or contracted services.
• Maintain accurate and detailed records of all customer interactions.
• Meet key service metrics including response time, customer satisfaction, and order accuracy.
• Contribute to continuous improvement efforts in customer service processes.
• Participate in training sessions and stay updated on logistics services, systems, and procedures.

Job Requirements:

• High school diploma required; post-secondary education in business, logistics, or related fields preferred.
• Full proficiency in English and Spanish, both verbal and written.
• Minimum of 1 year of customer service experience, preferably in logistics, transportation, or supply chain.

Pay Details:

$14.50 to $15.00 per hour

Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance